By Kent Berkley
Rob Scaturo of Scaturo’s Baking Co & Café in Sturgeon Bay supports the concept of tip pooling because he believes it creates a sense of teamwork among the service staff. He has worked in systems in which tip money was treated as the property of the individual server and systems in which tips were pooled and distributed equitably among the service team. He believes customers receive better care and attention if every server is committed to every customer.
Rob understands that if the Department of Labor allows employers to pool tips earned by servers it would theoretically be possible for the employer to keep some or all of the tip money. Rob says this would be bad business practice and lead to staff turnover and poor customer service. On the other hand, Rob supports practices that promote teamwork among staff and fairer treatment of untipped employees like cooks, dishwashers, and others in the “back of house”.