By Tim Kowols
The path to Door County Medical Center receiving high marks for patient satisfaction and sharing their success story to a conference in Chicago begins with a simple hello to each other. For the last fourteen years, Door County Medical Center has emphasized creating a positive culture throughout their organization from CEO Jerry Worrick to the night housekeeping staff and the rest of the over 600 employees. Worrick says it starts with medical students who are given the opportunity at Door County Medical Center to learn by doing as well as watching.
Vice President of Patient Care Jody Boes says it continues throughout an employee’s career at the hospital by celebrating each other’s achievements and expecting them to say hello to each other in the hallways.
The positive culture has carried over into recent studies showing Door County Medical Center’s patient satisfaction in several different areas at or above the 95 percent percentile, leading it to be a top 20 critical access hospital in the country according to the National Rural Health Association.